Refund Policy

At CarLynx.us, operated by SYNTARIS DIGITAL OÜ, listing fees are generally non-refundable. However, we provide refunds in specific circumstances outlined below.

1. When Refunds Are Available

Refunds may be issued in the following cases:

Technical Error: Your listing was not published due to a technical error on our platform
Service Not Delivered: Payment was processed but the listing service was not provided
Duplicate Payment: Multiple charges for the same listing due to system error
Platform Downtime: Extended service interruption preventing listing visibility

2. When Refunds Are Not Available

Refunds will not be provided in the following cases:

You decide not to sell your vehicle after payment
You voluntarily change or remove your listing
Your listing receives insufficient inquiries or views
Market conditions change affecting vehicle value
Buyer financing falls through or changes their mind
You found a buyer through other channels
Listing expires after the paid period

3. Refund Process

Step 1: Submit Request

Refund requests must be submitted to support@carlynx.us within 14 days of the original payment date.

Step 2: Required Information

Include the following in your refund request:

Transaction ID or payment confirmation
Listing ID (if applicable)
Detailed explanation of the issue
Supporting evidence (screenshots, etc.)

Step 3: Review Process

Valid requests will be reviewed and processed within 7-10 business days. We may request additional information to verify your request.

Step 4: Refund Processing

Approved refunds are returned to the original payment method via Stripe. Processing time depends on your bank or payment provider (typically 3-5 business days).

4. Chargeback Policy

Important: Before initiating a chargeback with your bank, please contact us first at support@carlynx.us. Chargebacks for services that were properly delivered may result in account suspension and additional fees.

Chargeback Prevention

We work with you to resolve disputes fairly:

Quick response to legitimate concerns
Clear documentation of services provided
Fair resolution attempts before escalation
Transparent communication throughout the process

5. Partial Refunds

In certain circumstances, we may offer partial refunds based on:

How long your listing was active before the issue occurred
The extent of service interruption
Impact on listing visibility or functionality

6. Contact for Refunds

Email: support@carlynx.us
Subject Line: “Refund Request - [Your Transaction ID]”
Response Time: Within 24-48 hours during business days

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. We recommend reviewing this policy periodically.